Complaints Procedure

Let's Go Co aim to provide excellent levels of service to all our buyers, sellers, landlords and tenants. To ensure that your interests are looked after, a Complaints Procedure has been introduced. This is so the matter can be dealt with internally. If you believe you have a complaint, please put it in writing, including as much detail as possible to info@letsgoco.co.uk. Your complaint will be acknowledged within 3 working days*. Your complaint will be investigated and a reply sent to you within 15 working days* of receipt of your letter. If you are not fully satisfied with the outcome of our branch investigation, you are provided with a further opportunity to have the complaint reviewed by a senior member of staff. After the final review we will write to you within 15 working days* confirming our final point on the matter. When it is clear that agreement cannot be reached, we will write to you explaining that our internal investigation of your complaint has been exhausted and you will then have the opportunity to take your complaint to the Property Redress Scheme.